At Plushies Australia, we take pride in the quality of our products. If you believe your item has arrived faulty, please contact us within 5 business days of receiving your order.

To submit a claim, please email hello@plushiesau.com.au with:

Your full name

 Your order number

 Clear, detailed photos of the fault

Please ensure all photos clearly show the issue so our team can complete an inspection.

If your item is deemed to be faulty, we will provide a replacement once the faulty item has been returned and inspected.

Please note that we do not accept returns or exchanges for change of mind.

Thank you for your understanding and support. We are committed to ensuring every customer has a great experience with Plushies Australia.