Category 1
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Shipping policy
At Plushies Australia, we aim to get your order to you as quickly and safely as possible.
Processing Time
All orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping
Standard shipping $10.00 - Estimated delivery: 3–5 business days
Express shipping $15.00 - Estimated delivery: 1–3 business days
International Shipping $20.00 - Estimated delivery: 10–15 business days
Shipping rates are calculated at checkout based on your location.
Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.
Please allow additional time for delivery during peak periods, promotional events, public holidays, and busy seasons.
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
If you have any questions about your order or shipping, please don’t hesitate to contact our customer support team at hello@plushiesau.com.au
At Plushies Australia, we take pride in the quality of our products. If you believe your item has arrived faulty, please contact us within 3 business days of receiving your order.
To submit a claim, please email hello@plushiesau.com.au with:
Your full name
Your order number
Clear, detailed photos of the fault
Please ensure all photos clearly show the issue so our team can complete an inspection.
If your item is deemed to be faulty, we will provide a replacement once the faulty item has been returned and inspected.
Please note that we do not accept returns or exchanges for change of mind.
Thank you for your understanding and support. We are committed to ensuring every customer has a great experience with Plushies Australia.